I gotta be honest… this week was not one of my finest. It was one of those ALL CAPS kind of weeks. I was on a rampage. I’m my own defense my frustration was justified (at least I think it was lol ). Let me explain why I was so upset so you guys avoid making the same mistake with your agents.
The reason for my frustration was that I had two kids on hold for two different jobs. Both of the clients these kids were on hold for are last minute type of bookers. They hold the kids for weeks and don’t typically book until the day before the shoot day. FYI this is super typical in the industry, so if you can’t move your schedule last minute, this industry definitely isn’t for you. Back to my point. So, I had two kids on hold. If you don’t know what a hold is , a hold is when I client likes your child and is still deciding who they are booking and your child is one of the finalists. They hold your child for the shoot dates and ask if the hold dates are confirmed . This is your ONE AND ONLY TIME TO LET THE CLIENT KNOW WHICH DAYS YOU ARE NOT AVAILABLE. For instance, if the client is holding your child from the 25-30th and on the 28th you have a birthday party scheduled, you need to tell your agent to tell the client your available all days but the 28th. If you confirm ALL the days you MUST be available ALL the days ! I had two children confirm holds on two different jobs. Last minute they both booked trips and now forced me to tell the client they were not available. This makes me see RED!
I need all of you to remember this is your agents’ livelihood. This is not a hobby or just something fun to do. This is a business and it’s how we put our food on our tables. So, when we have to go back and tell a client that a child they planned for and scheduled for ( that they placed on hold for a reason ) is not available anymore, it makes a client furious. Rightly so , what would be the purpose of holding a child for a date if now the child is unavailable. The sole purpose of a hold is to HOLD THE CHILD FOR THEIR SHOOT. In the end they don’t blame the child they blame the agent. The parents unprofessionalism effected every child that could have worked for that client in the future if that client now won’t work with that agency . I understand that this is a hobby for you. Something fun you do with your child. However, your agent works their tush off 7 days a week to make these clients happy so they continue to work with their agency. One child not being available for a hold that was previously confirmed can jeopardize everything that agent worked so hard for!
Remember if you are put on hold that means you do not travel or do anything that would compromise you being available for your potential booking. If you are wanting to travel and you have not heard from your agent please email your agent letting him/her know that your wanting to make plans and to politely ask the client if your child is still on hold or if he / she can be released BEFORE YOU MAKE PLANS DURING YOUR HOLD DATE. If another client wants to book your child during your hold date it is your responsibility to let your agent know you are already on hold with another client. The agent will then check on your hold and see if the client is going to book or release your child. If the client releases your child and later changes their mind and wants to book your child the fault now lies in their hands not your agents and no one can get penalized.
So please Remember : if you’re on hold and confirmed the dates you MUST BE AVAILABLE ALL DATES YOU CLEARED unless you email your agent asking for permission to release a day or your hold entirely.